1. General

These terms and conditions apply to all purchases made through MIDELLO. By placing an order on our website, you agree to the terms outlined below. MIDELLO operates as a Scandinavian lifestyle brand serving customers in Europe.

2. Prices & Payments

All prices displayed on our website are shown in the selected currency and include applicable taxes where required. We offer secure payment solutions through trusted payment providers including card payments and other available checkout methods.

3. Shipping & Delivery

We ship products across Europe and work with international fulfillment partners and warehouses to ensure efficient delivery and competitive pricing.

• Processing Time: 1–3 business days.
• Estimated Delivery: Typically 5–12 business days depending on destination country.
• Customs & Duties: Orders within the EU are normally delivered without additional customs charges for customers.

4. Returns & Refunds

Customers may request a return within 14 days of receiving their order. Returned products must be unused and returned in their original packaging and condition.

To request a return, please contact our customer support team at support@midello.eu.

5. Warranty & Claims

If you receive a defective or damaged product, please contact us as soon as possible. Customers may be entitled to warranty rights and consumer protections according to applicable local laws.

6. Customer Support

Our customer support team is available to assist with questions regarding orders, shipping, products, returns, and general inquiries.