MIDELLO operates this website and related services to provide customers across Europe with a modern online shopping experience. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Name, billing address, shipping address, phone number, and email address.
• Payment Information: Payment details processed securely through trusted payment providers. MIDELLO does not store full payment card details.
• Order Information: Products viewed, purchased, returned, or added to your cart or wishlist.
• Account Information: Login credentials, preferences, and account settings if applicable.
• Communication Information: Information shared when contacting customer support.
• Technical Information: IP address, browser type, device information, cookies, and usage data.

How We Use Your Information

• To process and deliver orders.
• To provide customer service and support.
• To improve our website, products, and shopping experience.
• To prevent fraud, abuse, and unauthorized activity.
• To send updates regarding orders, shipping, and customer service.
• To provide marketing communications where permitted by law.

Sharing of Information

We may share information with trusted third-party partners and service providers, including:

• Payment providers and checkout services.
• Shipping and fulfillment partners.
• Website hosting and e-commerce platforms such as Shopify.
• Analytics, marketing, and advertising providers.

We only share information when necessary to operate our business, fulfill orders, or comply with legal obligations.

Cookies & Tracking Technologies

MIDELLO uses cookies and similar technologies to improve website functionality, analyze traffic, personalize content, and support marketing activities.

By using our website, you consent to the use of cookies where required by applicable law.

Data Protection Rights

Depending on your location, including within the European Economic Area (EEA) and the United Kingdom, you may have rights regarding your personal data, including:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of personal information.
• Restriction or objection to processing.
• Data portability where applicable.

To exercise your rights, please contact us using the information below.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no online service can guarantee complete security.

Contact Information