Safe Shopping with MIDELLO EU

Safe Shopping with MIDELLO

MIDELLO is a Scandinavian dog gear brand operated by Midell Consulting AS. We design and ship modern outdoor essentials for active dogs across the EU — boots, cooling mats, ear muffs, travel gear, and more.

When you shop with MIDELLO, you shop with confidence. Secure payments, transparent policies, honest delivery, and real human support.

🔒 Secure Payments

All payments on MIDELLO are processed securely through trusted and encrypted payment providers.

  • We accept major credit and debit cards, PayPal, Klarna, Apple Pay, Google Pay, and additional secure payment methods depending on your country.
  • Payment transactions are handled securely by certified payment providers.
  • MIDELLO does not store or have direct access to your full payment card information.

📞 Customer Support

Our support team is here to help you with questions about products, orders, shipping, or returns. A real person, Monday to Friday.

  • ✉️ Email: support@midello.eu
  • 📞 Phone: +47 40 19 21 00
  • 💬 Support hours: Monday–Friday, 09:00–15:00 CET. We aim to respond to all inquiries within 24 hours on business days.

📦 Shipping & Delivery

Our fulfillment partner holds stock of every product on midello.eu, so orders ship from existing inventory — not from a factory waiting to make them.

  • Fulfillment: Orders are picked, packed, and handed to the carrier within 2 working days, Monday to Friday.
  • Estimated Delivery: Up to 10 working days across most EU destinations — often faster.
  • Order Tracking: All orders include tracking information once shipped.
  • Transparent Pricing: Any applicable taxes, duties, or shipping costs are clearly displayed at checkout.

🛡️ 30-Day Open Purchase

Customers may return their order within 30 days of receipt. No fine print, no restocking fee tricks.

Conditions for Returns:

  • Products must be unused and returned in original condition.
  • Original packaging and accessories must be included.
  • Products showing signs of significant use may not qualify for a full refund.

⚖️ Warranty & Consumer Protection

MIDELLO complies with applicable European and Norwegian consumer protection laws.

If you experience any issues with a product, our support team is here to help you quickly and professionally.

Company Information:
Brand: MIDELLO
Operated by: Midell Consulting AS
Organization Number: 934 752 406 MVA
Address: Feiarvegen 114, 2265 Namnå, Norway
Email: support@midello.eu
Phone: +47 40 19 21 00